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Q: What is LifeLinks service all about?
A: We provide the most efficient and accessible video relay service available to the Deaf/Hard-of-Hearing community. Our video relay service employs state-of-the-art software that allows our interpreters, who also sign in Spanish, to be seen on the screen in real time with amazing clarity. In addition, our revolutionary technology offers our Deaf/Hard-of-Hearing users teleconferencing capabilities with up to four participants.
LifeLinks VRS operates 24 hours a day, 7 days a week, over high-speed broadband, which effectively turns a computer screen into a videophone. LifeLinks VRS is accessible from any location with Internet access, even wireless access, thus offering unsurpassed mobility to the Deaf/Hard-of-Hearing community.
Q: What exactly is SightSpeed?
A: Sightspeed is a Video Messaging Program that allows you to make video calls to interpreters using your PC and a Web Camera (webcam). This allows you to choose an interpreter and to greatly improve your communication via direct sight recognition. For more SightSpeed details and setup instructions, please click here.
Q: I have set up SightSpeed but am still having difficulty with it. What do I do?
A: If you are still experiencing difficulties, please contact LIFELINKS technical support.
Q: How do I log onto SightSpeed and add interpreters to my Buddy List?
A: For more SightSpeed details and setup instructions, please click here.
Q: How do I set up a webcam to contact LifeLinks?
A: Please go to our Webcam User page for full instructions on setup.
Q: How do I set up a videophone to contact you?
A: Please go to our Videophone User page for full instructions on setup.
Q: I think I have completed the steps to have my LifeLinks service up and running. Why isn't it working?
A: IMPORTANT: You must reprogram your phone in order to use the LIFELINKS service. Please Click here to get detailed instructions on how to reprogram your phone.
Q: How do I contact you in case of a service problem or an emergency?
A: If you have any complaints, please send us an e-mail. complaints@lifelinks.net
For technical issues, please Contact Technical Support by Instant Messaging or by TTY
Q: How do I find out more about your Children's Tutoring Program?
A: For more information on our program, please click here.
Q: What is SideKick?
A: SideKick allows you to increase your mobility without compromising your ability to
communicate! If you own a T-Mobile Sidekick ® device (or a similar device that has AOL Instant Messenger) you can contact our interpreters and technical support specialists anytime and anywhere via Instant Messaging.
Q: How do I contact LifeLinks using SideKick?
A: For more SideKick details and setup instructions, please click here.
Q: I thought I had set up everything I needed, but the LifeLinks service still isn't work. What do I do?
A: If you are still experiencing difficulties, please contact LIFELINKS technical support.
Q: If I am a person who is hearing and I want to communicate with a person who is Deaf/Hard-of-Hearing, what do I do?
A: You can use LifeLinks to contact any one of our interpreters or any person who is Deaf/Hard-of-Hearing. For more details and setup instructions, please click here
Q: I am an interpreter and am very interested in joining LifeLinks' staff of professional interpreters. How do I contact LifeLinks?
A: For information about our Career Opportunities, please click here.
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